FAQ
Frequently asked questions
Answers to the most important questions about festiware. Can't find what you're looking for? Get in touch, we're happy to help.
Getting started
Getting started & everyday use
Setup is quick and easy, often within a few days depending on how complex your requirements are. Our support team guides you through the whole process.
festiware is a cloud-based solution. All you need is a web browser and a stable internet connection. No extra software to install.
Our intuitive interface makes it easy to get started without extensive training. We also offer tutorials and guides, and a short personal introduction if you like.
In two steps: first a short intro call, then the demo built around your topics. Both are free, and the contact page shows how it works and how long it takes.
Features
Features & flexibility
Among others: artist and speaker management, catering module, accreditation, production planning and event sheets, participant management, contributor portal, scheduling, ticketing with sales analytics and real-time communication with your team.
Yes. You decide which information is shown and export reports and event sheets as PDF with a click.
Absolutely. festiware scales and works for small and large events alike. The platform grows with your needs.
For festivals, conferences, concerts, corporate events and other large events, from small gatherings to international major events.
Yes. festiware can be tailored to you. Our team works closely with you to build a solution that fits exactly.
Security
Security & data protection
Yes. festiware is built for GDPR compliance, with a data processing agreement (DPA) and hosting in the EU. Protecting your data is our top priority.
In ISO 27001 certified data centers in the EU, run by Hetzner. That keeps your data safe and legally protected.
Support
Support, updates & integration
Our support team is there for you, via live chat, email or phone. Our goal is to help you quickly and efficiently.
Yes, every Tuesday at 4 p.m. (CET/CEST) we host a free weekly Q&A: to swap ideas with other users and ask our team questions directly.
Yes, all updates and new features are rolled out automatically, with no extra effort on your part.
Yes, festiware supports integrations with many tools such as CRM systems, payment providers and ticketing software. Just tell us what you need.
Pricing
Pricing & plans
Our pricing depends on your requirements and the size of your event. You'll find a transparent overview on our pricing page, or we'll put together a custom offer for you.
We offer flexible plans. Longer terms lower the price, and you choose the right balance between flexibility and savings.