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Support and development

For everything you would rather not set up yourselves, we have fixed sizes. You know what a task costs before we start.

Support or development?

  • Support

    We set up what festiware can already do: fields, forms, workflows, email templates, permissions. Billed in credits, one credit equals one Support XS.

  • Development

    We build what festiware cannot do yet: a new feature, an export or an interface. We agree on the scope first, you pay a fixed price per size.

Support: XS to XXL

Setup, adjustments and advice in your instance. From size M on, an alignment call is included.

XS 1 credit

€50

net

A small setup we take care of for you, for example a field, a trigger, an email template, an adjusted form, an extra workflow step or a one-off data import to your specification.

S 2 credits

€100

net

A template or calculation with testing and one round of corrections, for example a PDF or contract template, a new invoice type or more complex calculated fields.

M 4 credits

€200

net

  • with 1 h call

A medium-sized setup with a one-hour alignment call, for example a new workflow with email templates.

L 6 credits

€300

net

  • with 1 h call

A larger setup across several areas with a one-hour call.

XL 10 credits

€500

net

  • with 2 h call

An extensive setup and consultation with a two-hour call.

XXL 15 credits

€700

net

  • with 2 h call
  • 1 credit free

A budget for ongoing setup and consultation with a two-hour call, one credit free.

Included in your package

Package Credits per contract year Onboarding calls at the start
Light – 1
Essential 4 2
Professional 15 4
Enterprise 30 8

Credits from your package are valid for the respective contract year. You can book additional sizes at any time. All prices net plus statutory VAT.

Development: S to XL

Programming work on festiware, as a clearly defined result with a scope agreed in advance.

S

€130

net, fixed price

A small piece of programming with a clearly defined result, for example an additional export field.

M

€325

net, fixed price

Programming work or an integration of medium size, scope agreed in advance.

L

€520

net, fixed price

A larger extension or interface, scope agreed in advance.

XL

€1,000

net, fixed price

An extensive extension across several areas, scope agreed in advance.

We plan larger projects as a separate offer. All prices net plus statutory VAT.

How a request works

You describe the task

By email to support@festiware.eu or in a short call. What should be different in the end?

We name the size

You do not have to estimate the size yourselves. We tell you what the task costs before we start.

You approve, we deliver

We deduct support from your credits. If the credits are not enough or it is development work, you get a payment link and the invoice follows in your ticket.

Frequently asked questions

One credit equals one Support XS, that is 50 euros net. Larger tasks cost several credits, Support M for example four.
Then we talk to you before we continue. Without your approval, no task gets bigger and nothing gets more expensive.
Write to support@festiware.eu. We create the order and send you a payment link. As soon as it is paid, the invoice arrives directly in your ticket.
Yes, remotely or with our team on site. On-site days are billed per person and day, plus travel expenses. We settle this in the offer.

Do you have a task for us?